Senior ServiceNow Developer
DESCRIPTION
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Role: ServiceNow Developer
Duration: 06/30/2023
Location: Chelsea, MA
Interview type: Webcam Interview Only
Hours per week: 37.5
Complete Description:
The Incumbent must have extensive knowledge and experience with ServiceNow. The incumbent must have experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping. The incumbent must have strong written and verbal communication skills. ServiceNow System Admin Certification required.
Position Responsibilities (including but not limited to):
• Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
• Provide technical guidance on existing workflows for streamlining and improved efficiencies.
• Identify inefficiencies to ultimately implement areas of automation.
• Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
• Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
Qualifications:
• Minimum 3 years of direct experience as a ServiceNow Admin or application owner
• Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
• Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
• Hands on experience in Service Catalog/Service Portal modules.
• Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
• Experience with Flow designer, Workspaces and UI Designer desirable.
• Ability to draft and document test plans for both a technical and business user audience.
• Ability to be flexible, adaptable and learn new concepts quickly.
• Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
• Excellent demonstrable written and verbal communications skill
• Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable.
• Demonstrates a high degree of customer service and teamwork.
• Good organizational, multi-tasking, and time-management skills
• Demonstrated understanding of ITIL processes, operations, and procedures.
• Overarching understanding of ServiceNow Enterprise product suite.
Education and Certification(s):
• ServiceNow System Admin Certification required.
• ServiceNow Certified Implementation Specialist a plus
• ServiceNow Certified Application Developer a plus
• ITIL Certification is highly desirable
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).