Disney Hotels Operations (F&B Division) - Leadership Intern (CA), Summer/Fall 2023
We Are…
The Hotels of the Disneyland Resort Operations Leadership Intern is a developmental leadership position that is responsible for active day-to-day management of Cast and location performance that help exceed guest expectations at one of its three hotels at the Disneyland® Resort. The areas of development in this internship will include a rotation as a frontline leader in Front of House for our Food & Beverage division with a specific focus on hotel restaurants, bars, concierge lounge, pool service, and banquets.
The Hotel Operations team will focus on developing interns into future leaders in our organization through developmental tasks, regular learning assessments, and dedicated mentorship. This role will prepare the interns to improve Guest service standards, recognize/coach Cast behaviors, and manages the business through Key Business Drivers while maintaining strong connection to the Disney brand.
Interns who successfully complete this six-month internship will be given priority consideration for placement into leadership opportunities at The Hotels of the Disneyland Resort OR for participation in the next Leadership Development Program, with the intent to extend a regular offer forthcoming post-graduation.
Responsibilities:
Make an Impact by...
- Commitment to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues
- Recognize Cast and hold them accountable for delivering excellence in our Five Keys: safety, courtesy, show, efficiency, and inclusion.
- Developing skills to identify Key Business Drivers for Hotel Operations
- Partner closely and collaborate with other leadership teams due to shared Cast base, and work together to drive and deliver daily results
- Participate in departmental meetings and communicate relevant information to Cast Members
- Support local projects and monitor any potential impacts to the Guest and Cast experience
Basic Qualifications:
What you Bring to the Role....
- Demonstrated leadership experience
- Demonstrated professionalism and maturity in a fast paced, high volume work environment
- Demonstrated operational guest service experience and guest service skills
- Demonstrated problem-solving and decision-making
- Demonstrated strong organization, multi-tasking and time management skills with attention to detail
- Availability and willingness to be flexible with work schedule, including weekends, variable shifts and holidays
Preferred Qualifications:
- Prior experience in hospitality/tourism field
- Bilingual skills
- Previous experience as a Disney Cast Member
Required Education:
- Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
- You’ll be an undergraduate or a recent graduate (within 6 months of your graduation date) pursuing a degree in Hospitality, Travel & Tourism or other related fields
Pay:
- The pay rate for this internship in California is $1,240 per week
Additional Information:
- Must be at least 18 years of age
- Must not have completed one year of continual employment on a Disney internship or program
- Must possess unrestricted work authorization
- Must be compliant with The Disney Look appearance guidelines
- Program length - The approximate dates of this internship are June 2023 - January 2024
- Work details - Must be able to work FULL TIME hours (approximately 40 per week) for the duration of the internship
- Must be able to have a consistent, reliable work schedule throughout the session
- Transportation - Must have reliable transportation to/from work
- Housing - Must provide own housing for the duration internship program
Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.